Sales Manager

Pay: $100,000–$120,000 per year, based on experience and interview
Schedule: Full-time; includes evenings and weekends
Location: Stoughton, MA, with regular travel throughout the Boston market
Work Setting: Office, field, and retail partner locations

American Residential Services (ARS), the nation’s largest provider of residential heating, cooling, plumbing, and electrical services, is seeking an experienced Sales Manager to support our in-home sales team and oversee our Retail Alliance Lead Generation Program throughout the greater Boston market.

Working alongside the branch Sales Manager, this position will provide leadership and oversight of the sales department, including primary management coverage during the Sales Manager’s scheduled days off. This leader will assist with interviewing and candidate selection, hiring, onboarding, training, coaching, and performance management for in-home sales representatives.

The Sales Manager will also oversee the performance of our retail alliance partnerships and lead generation program. This includes hiring, training, coaching, and managing retail lead generators, maintaining relationships with retail store leadership, and using KPIs and performance data to maximize staffing, store presence, lead volume, conversion, and overall results.

This position reports to the branch General Manager and works closely with the branch Sales Manager to ensure consistent leadership across the in-home sales and retail lead generation teams.

What We Offer

• Year-round, stable work
• Competitive salary with bonus opportunities based on team performance
• Company vehicle, gas card, and maintenance plan
• Paid training and ongoing professional development
• Medical insurance plans available after 31 days, with plans starting as low as $5 per week
• Dental and vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance
• Employee discounts and career-growth opportunities with a national brand

What You’ll Do

In-Home Sales Leadership

• Work alongside the branch Sales Manager to support the performance and day-to-day operation of the in-home sales department
• Provide primary management coverage and oversee sales operations during the branch Sales Manager’s scheduled days off
• Assist with interviewing, candidate selection, hiring, and onboarding of in-home sales representatives
• Train, coach, and develop sales representatives based on individual and team needs
• Conduct sales meetings, individual coaching sessions, ride-alongs, and performance reviews
• Monitor sales results, appointment conversion, close rates, average ticket, revenue, and other key performance indicators
• Identify performance gaps and create coaching plans to improve individual and team results
• Reinforce the company’s sales process, customer service expectations, and ethical sales practices
• Help manage daily appointment coverage, scheduling needs, and lead distribution
• Address employee, customer, and operational concerns when serving as the acting sales leader
• Maintain clear communication with the General Manager and branch Sales Manager regarding performance, staffing, and follow-up needs

Retail Alliance and Lead Generation Leadership

• Oversee the performance and day-to-day operation of the Retail Alliance Lead Generation Program throughout the Boston market
• Recruit, hire, onboard, train, schedule, coach, and develop a team of retail lead generators
• Establish clear expectations for productivity, professionalism, attendance, customer engagement, and lead quality
• Spend time inside retail partner stores providing hands-on coaching and performance support
• Observe employee interactions and provide immediate, practical feedback to improve customer engagement and lead-generation results
• Build and maintain strong relationships with retail store leaders and branch leadership
• Meet with store leadership to review results, resolve concerns, and identify opportunities for improvement
• Use KPIs, staffing reports, conversion metrics, and performance trends to improve scheduling, store coverage, productivity, and results
• Ensure the program maintains an effective presence in the highest-opportunity locations and during peak customer traffic
• Hold team members accountable through consistent coaching, performance conversations, and documented follow-up
• Coordinate store events, promotional activities, and other lead-generation initiatives
• Communicate staffing needs, performance updates, and operational priorities to branch and retail leadership
• Ensure retail-generated opportunities are properly supported throughout the in-home sales process
• Promote a positive, customer-focused culture built around accountability, teamwork, and results

What We’re Looking For

• Proven experience leading and coaching an in-home sales team, preferably within HVAC, plumbing, electrical, home improvement, or another in-home service industry
• Experience interviewing, selecting, hiring, onboarding, training, and managing sales professionals
• Experience managing retail lead generators, brand ambassadors, retail sales representatives, or a similar customer-facing team
• Demonstrated success improving sales performance and measurable business results
• Strong knowledge of sales KPIs, including lead conversion, close rate, average ticket, revenue, and individual representative performance
• Ability to use dashboards, reports, staffing data, and performance trends to make informed decisions
• Strong leadership, communication, coaching, and performance-management skills
• Ability to provide confident leadership and make sound decisions when the branch Sales Manager is unavailable
• Ability to build productive relationships with retail partners, store leadership, employees, and branch management
• Strong organizational and problem-solving skills with the ability to manage multiple teams, locations, and priorities
• Comfortable dividing time among the branch office, the field, and retail partner stores
• Availability to work evenings and weekends based on business needs
• Valid driver’s license and ability to travel regularly throughout the Boston market
• Proficiency with Microsoft Office and basic reporting tools
• Related experience, advanced training, or equivalent education may be considered

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.