Lead Generation Program Manager

Salary: $65k per year base plus bonus potential

Schedule: Full-time. Weekend availability required.

American Residential Services (ARS) is the largest provider of residential heating, cooling, and plumbing services in the U.S., with over 7,000 employees across 60+ service locations. We've been delivering exceptional service to homeowners since 1975 and are proud to be a trusted name in the industry.

We are seeking a results-driven Retail Program Manager to oversee our retail lead generation program inside national home improvement stores. This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments.

What We Offer

· Insurance available after 31 days of employment

· Take-home company vehicle / fuel / vehicle maintenance

· Low-cost medical insurance options starting at $5/week

· Dental and vision insurance options

· Health Savings Account (HSA) or Flexible Spending Account (FSA)

· 401(k) with company match

· Paid time off and holiday pay

· Company-paid life insurance

· Career growth opportunities within a national service organization

As a Retail Program Manager, you will lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.

· Recruit, train, and manage team members in the retail HVAC lead generation program

· Manage daily and weekly associate performance, schedules, and activities to achieve lead generation goals

· Hold regular team meetings to train, motivate, and support retail associates

· Provide coaching, performance feedback, and leadership support to retail team members

· Develop and implement sales strategies to increase HVAC lead generation and retail performance

· Spend approximately 60–65% of time in the field supporting retail associates and store partnerships

· Build relationships with retail store managers and home services teams

· Track and report key performance metrics including leads generated, staffing levels, and retail program performance

· Organize store events, promotions, and contests to increase customer engagement and lead activity

· Provide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions

What We’re Looking For:

• High school diploma or GED required
• Minimum of two years of demonstrated sales experience
• Prior experience managing retail teams or field sales teams preferred
• Strong leadership, communication, and organizational skills
• Ability to work evenings and weekends as needed
• Strong customer engagement and sales coaching skills
• Ability to interpret training materials and support team development

This role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.