Bilingual Team Support Specialist - Houston, TX

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

Check out what we offer:

• Access to insurance available at 31 days of employment
• Low-cost Medical Insurance options, starting at $5 per week
• Dental and Vision Insurance options
• Health Savings Account or Flexible Spending Account
• 401(k) with company match
• HSA and Flexible Spending Account
• Paid Time Off & Holiday Pay
• Company paid life insurance
• Learn more by visiting www.myarsrewards.com/ 

As the face of the company, the Team Support Specialist plays a vital role in creating a warm and professional first impression for all visitors, clients, and employees. This position blends exceptional customer service with light administrative support to ensure the front office operates smoothly and efficiently. The ideal candidate is friendly, organized, and able to manage multiple responsibilities in a fast-paced environment.

**MUST BE BILINGUAL - SPEAK FLUENT ENGLISH/SPANISH**

Pay: $16 - $17/hour

• Warmly greet and assist all visitors, ensuring they feel welcomed and supported.
• Check in guests, issue visitor badges, and promptly notify staff of their arrival.
• Maintain a clean, organized, and professional reception area and lobby area at all times.
• Handle incoming packages and deliveries efficiently.

• Manage calendars, schedule meeting rooms, and coordinate appointments to support team operations.
• Prepare, edit, and distribute correspondence, reports, and internal communications as needed.
• Support administrative functions such as filing, copying, scanning, data entry, and maintaining accurate records.
• Answer, screen, and direct phone calls and emails in a professional and timely manner.
• Assist with onboarding logistics, including preparing new hire documentation and orientation gear.
• Follow safety and security procedures for all visitors’ access.
• Assist applicants with completing pre-interview documentation.
• Support the company’s Employee Engagement Committee and related engagement initiatives.
• Serve as a point of contact for internal and external stakeholders, ensuring effective communication and follow-up.
• Perform other administrative duties as assigned to support leadership and team operations.

• High school diploma required; associate degree preferred.
• Prior experience at the front desk, hospitality, or customer service.
• Excellent interpersonal, communication, and organizational skills.
• Proficiency with Microsoft Office Suite or Google Workspace.
• Professional presentation and demeanor.
• Ability to multitask effectively in a fast-paced environment.

Preferred Skills:

• Bilingual required (English/Spanish preferred).
• Experience with visitor management systems.
• Familiarity with appointment scheduling or event coordination tools.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.