Administrative Assistant - HR / Operations Support

Pay: $24 – $25 per hour
Schedule: Full-time
Full-time, year-round work

American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, is seeking a detail-oriented Administrative Assistant to support our Laurel, MD office. With over 7,000 team members and more than 45 years of experience, ARS delivers trusted home comfort solutions nationwide.

This role provides critical administrative support to both the HR Manager and Installation Department, helping ensure smooth daily operations, accurate documentation, and strong internal coordination.

What We Offer

• Insurance available after 31 days (low-cost plans available)
• Dental and vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off + paid holidays
• Company-paid life insurance
• Weekly direct deposit

What You’ll Do

• Provide administrative support to office leadership, HR, and Installation teams
• Process and validate HVAC and plumbing installation paperwork for accuracy and completion
• Assist with HVAC Installation and Plumbing commission tracking and documentation
• Answer phones and communicate with customers, vendors, and internal teams professionally
• Prepare and manage new hire packets and assist with onboarding coordination
• Maintain organized filing systems (digital and physical) for employee and job records
• Manage office equipment and inventory, including phones and tablets for field staff
• Assist with scheduling, reporting, and general office coordination
• Support data entry, document preparation, and internal communications
• Maintain confidentiality while handling sensitive employee and operational information

This position offers stability, growth opportunity, and the chance to be a key support partner in a fast-paced, team-oriented environment.

What You Need

• High school diploma or GED required; additional administrative training or education preferred
• Previous administrative or office support experience (HVAC or service industry a plus)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Excellent communication and customer service skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle confidential information with professionalism
• Team-oriented mindset with a willingness to support multiple departments

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum.  American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.