Customer Service Representative / Sales

Pay: $22-24.00HR PLUS Bonuses
Schedule: 9:30AM - 6:00PM  Saturday - Wednesday
Full-time, year-round work

Join Air Experts, a member of American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with over 7,000+ team members and 45+ years of experience serving homeowners nationwide.

We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting customers with heating and air conditioning service requests. This is a fast-paced, in-office customer service role supporting our growing HVAC service operations.

• Health insurance available 1st of the month past 30 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 10 days PTO + 5 days Earned Sick Leave (per NJ Law) + 8 paid holidays
• Company-paid life insurance
• Weekly direct deposit

As a Customer Service Representative supporting HVAC service operations, you will:

• Answer inbound customer calls regarding HVAC service, heating repair, air conditioning service, and installation scheduling
• Make outbound calls to confirm HVAC service appointments and installation schedules
• Manage scheduling for HVAC technicians and HVAC installers
• Operate multi-line phone systems while maintaining accuracy and professionalism
• Provide customers with timely updates regarding heating and air conditioning service appointments
• Coordinate with dispatchers, technicians, and internal teams to ensure efficient service scheduling
• Deliver excellent customer service while handling a high volume of HVAC-related service requests

This is a team-driven, in-office customer service position supporting residential HVAC service and installation operations.

What You Need:

• Prior experience in a customer service / SALES call center environment - required
• Experience scheduling service appointments (HVAC or home services preferred)
• Proficiency with Microsoft Office and computer-based systems
• Ability to manage multi-line phone systems with accuracy and professionalism
• Must report daily to the office (no remote work available)
• Weekends required  - This is a Saturday - Wednesday schedule 9:30AM - 6:00PM 
• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.