Operations/Service Manager

Salary: Starting from $120,000

Industry: HVAC Service

Job Type: Full-Time, Year Round

American Residential Services (ARS), is seeking an experienced Operations/Service Manager to oversee our Service department. Work for the nation's largest provider of residential HVAC, plumbing, and electrical services.

With 7,000+ team members and 45+ years of industry experience, ARS delivers stabiility, growth, and industry-leading support for HVAC professionals.

What We Offer an HVAC Service Manager

• Insurance available after 31 days
• Low-cost medical insurance (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Take-home company vehicle + gas card

As an Operations/Service Manager, you will:

This role requires a team leader that is a highly experienced in P&L, optimizing labor productivity,  and handling customer concerns and directing scheduling and dispatching of service technicians.

• Lead and mentor a team of HVAC Service Techs, overseeing strategic hiring, technical training, coaching and performance management.
• Oversee daily operations to ensure safe, efficient, and high-quality service delivery.

• Monitor P&L labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.

• Act as the primary point of contact for customers to resolve issues and ensure top-tier customer satisfaction.
• Partner with the dispatch team to improve technician utilization rates and ensure the right skill set is matched to every service call.
• Track departmental, operations, inventory, tools, vehicles, and maintenance.

• Ensure compliance with safety regulations, company policies, and local codes.

• Provide ongoing on-the-job training and development for technicians to level up skills.

• Lead weekly technician meetings and monitor key performance indicators (KPIs)

Operations/Service Manager Requirement:

• 2 years of Residential HVAC service experience

• 3-4 years Operations Manager/General Manager experience within a multi-million dollar company

• P&L experience required
• Sales experience required
• Valid driver’s license with a good driving record

• Strong leadership, communication, computer, and math skills

• Ability to manage people, operations, and budgets effectively

Skills

• Leadership: Proven track record in field supervision and coordination.

• Finance: P&L for multi-million dollar company

Why Join ARS?

ARS is a national leader in heating, air conditioning, ventilation, plumbing, and electrical services. We invest in our HVAC team with competitive pay, top benefits, and long-term career opportunities.

Apply today to and build a high-earning Operations & Service career with ARS.

If you meet the requirements, call Latroya to discuss 803-587-7248.

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.