West Division Human Resources Manager

The best of the best in residential services deserve to work with the largest and most respected company in the industry: ARS/Rescue Rooter. With 70+ locations nationwide delivering plumbing, heating, and air conditioning expertise, we are united by a commitment to operational excellence and professional standards.

The West Division (CA, WA, CO, UT) is seeking a senior-level Human Resources leader to serve as a strategic partner to field HR and operational leadership across multiple locations. This highly visible role drives human capital strategy, ensures regulatory compliance, strengthens employee relations, and supports operational performance in a fast-paced, service-driven environment.

The Senior Human Resources Business Partner provides strategic oversight and hands-on support for a multi-location division. This role partners directly with field HR leaders and service center management teams to ensure consistent HR practices, mitigate risk, elevate employee engagement, and support operational objectives.

This position requires strong business acumen, advanced knowledge of employment law, and the ability to influence leaders at all levels while managing a geographically dispersed workforce.

Strategic HR & Operational Partnership

• Serve as the senior HR advisor to divisional leadership and field management teams.

• Align HR strategies with business objectives across multiple service centers.

• Drive consistency in policies, procedures, and people practices throughout the division.

• Provide consultative guidance on workforce planning, organizational development, and performance management.

• Maintain regular on-site presence and daily interaction to support operational leaders.

Employee Relations & Risk Management

• Lead complex employee relations investigations and recommend appropriate, legally sound actions.

• Review and approve termination recommendations to ensure compliance with progressive discipline standards.

• Coach leaders on documentation, performance counseling, corrective action, and complaint resolution.

• Review employee appeals and manage unemployment risk mitigation efforts.

• Promote a positive employer-employee relationship while protecting the company from legal exposure.

Compliance & Regulatory Oversight

• Ensure full compliance with federal, state, and local employment laws across multiple jurisdictions.

• Oversee and review government reporting requirements including EEO, ERISA, Wage & Hour, and Affirmative Action Plan compliance.

• Identify legal risks and partner with internal counsel and external agencies as needed.

• Conduct audits of HR processes and employee files to ensure regulatory adherence and operational consistency.

Talent Development & Leadership Enablement

• Deliver and coordinate training in areas such as harassment prevention, performance management, interviewing skills, pay practices, and company policies.

• Support managers with coaching and development strategies to improve retention and engagement.

• Analyze turnover, compensation, and workforce data to provide actionable insights to leadership.

• Develop and implement retention, reward, and engagement initiatives across the division.

Operational Support & HR Infrastructure

• Support benefit and payroll issue resolution; may oversee payroll processes.

• Serve as a key liaison between management and employees to resolve workplace concerns.

• Maintain strict confidentiality while responding to information requests.

• Ensure seamless HR operational execution across all supported locations.

• Bachelor’s Degree in Human Resources, Business Administration, or related field required.

• 10+ years of progressive Human Resources experience, including at least 3 years supporting multi-location or regional operations.

• Strong working knowledge of federal and state employment laws (California in particular)

• Demonstrated success handling complex employee relations matters in a distributed workforce.

• Proven ability to influence and partner with operational leadership.

• Exceptional organizational, analytical, and interpersonal skills.

• Ability to manage competing priorities in a fast-paced, performance-driven environment.

• Willingness and ability to travel 50–75% (multi-state travel required).

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.