Service Coordinator - Plumbing Dispatch

AJ Perri is seeking a Service Coordinator to join our Administrative Plumbing Team.

This friendly professional will coordinate with management on the day-to-day operations and scheduling within the HVAC Service Department, enter data into our computer system, and work within spreadsheets to help track data.

What you’ll do:

• Administer our third part vendor’s site for the plumbing service department.
• Assist management with the technician training on any existing processes and new rollouts.
• Assist management in assigning calls to the appropriate technicians.
• Monitor technician job summaries and notify both technician and management of incomplete summaries.
• Organize and file technician option sheets.
• Provide telephone backup coverage, responding to interdepartmental inquiries that require brief and standard information.
• Maintains daily communication with Technicians.
• Monitor technicians time on job and notify management of potential productivity and/or customer satisfaction issues.
• Review Work Summary and applicable hours worked reports and notify management of potential overtime violations.
• Coordinate meetings and invoice drops.
• Run and create reports daily, weekly, monthly as needed.
• Navigation of Power BI and SharePoint
• Proficient in Microsoft Office
• Coordinate with Safety Manager the scheduling of appointments for vehicle repair/servicing and distribution of gas cards.
• Other duties as assigned by management team.

What AJ Perri offer YOU;

• FAMILY FRIENDLY ENVOIRNMENT!
• Top industry pay and opportunity for professional GROWTH
• Opportunities for growth – we love to promote from within
• Medical, Dental and Vision Insurance options
• Choose from FOUR health insurance plans starting as low as $5 PER WEEK
• Company-paid virtual Dr visit service through CIGNA / HealthiestYou
• Retirement - 401(K) with company match
• Life insurance, short term and long-term disability and MORE
• Flexible Spending Account / Health Saving Accounts
• 15 days of Paid Time Off & 8 paid Holidays per year!

Skills we are seeking;

• High school Diploma or GED equivalent
• 3 years in an Administrative role preferably within the Home Service industry
• Excellent attention to detail, organizational skills, and time management
• Experience and working knowledge of Microsoft office and the ability to learn other platforms used by branch.
• A great phone presence, customer service-oriented attitude and sharing in our passion for exceptional service.

AJ Perri/American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, sex or gender (including gender identity and gender expression), sexual orientation, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state or local laws prohibiting discrimination.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

For more information about how we collect and use personal information, see our privacy policy on ARS.com ARS-Rescue Rooter is an Equal Opportunity Employer.