Customer Care Coordinator/ Retention Specialist

💲 Pay: $25/ hour
🕒 Schedule: Full-time, Monday-Friday

American Residential Services (ARS) is the nation’s largest provider of residential HVAC, Plumbing, and Electrical services, employing over 7,000 professionals nationwide. With over 45 years of success, we take pride in delivering top-tier solutions to our customers while offering unlimited career growth and earning potential to our employees.

Why You’ll Love Working Here:

• Insurance access after just 31 days of employment

• Medical insurance options starting at $5/week

• Dental & vision insurance

• Health Savings Account (HSA) or Flexible Spending Account (FSA)

• 401(k) with company match

• Paid Time Off & Holiday Pay

• Company-paid life insurance

• Learn more at www.myarsrewards.com

What You’ll Do:

• Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers

• Investigate service quality issues including pricing, damages, and technician performance

• Document and track all customer complaints and QA trends in a timely and detailed manner

• Coordinate resolutions by working closely with local service center teams and leadership

• Review and respond to customer satisfaction surveys, especially negative feedback

• Deliver quality insights and provide quarterly complaint analysis by branch and region

• Ensure service consistency and continuous improvement in the customer experience

What You Need:

• 2-3 years of customer service or call center experience

• Complaint resolution experience is REQUIRED

• 2-3 years of experience in quality control, inside sales, retention specialist or a similar customer-focused role

• Exceptional communication skills and attention to detail

• Strong computer and documentation skills

• A proactive mindset, dependable attitude, and commitment to quality outcomes

Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.