Commission Operations Specialist

The Commission Operations Specialist is responsible for supporting and administering the company’s commission programs through accurate processing, review, and maintenance of commission data. This position assists in managing commission models, validating commission calculations, researching and resolving discrepancies, and preparing routine reporting to ensure timely and accurate payouts for all commissioned employees. The role collaborates with branch personnel, internal departments, and leadership to ensure commission programs are executed effectively, while maintaining a strong focus on data integrity, compliance, and operational efficiency.

• Calculates and reconciles sales commission files and statements prior to payment.
• Performs analysis and audit functions to ensure proper authorization and confirm accuracy of commission amounts.
• Utilizes analytical tools and techniques to review commission data, identify trends, and provide insight into variances and data metrics.
• Assists with setting up and managing commission plans, including updating goals, rates, and sales metrics.
• Adapts to multiple demands, shifting priorities, and rapid change as business needs evolve.
• Communicates with branch personnel, vendors, and internal teams via phone, email, and written correspondence to answer inquiries, provide information, and resolve discrepancies.
• Performs research and interacts with branches as needed to obtain commission information and support timely commission processing and payout timelines.
• Creates and distributes daily, weekly, and monthly commission reports and analysis.
• Prioritizes workload and ensures timely resolution of outstanding commission issues.
• Escalates concerns or significant problems to the commission team and collaborates with departmental personnel to coordinate corrective actions for incorrectly reported information.
• Supports special projects and performs other general office duties as required.
• Observes all safety and company rules and regulations in the performance of job duties.
• Performs other duties as assigned.

• High school diploma or GED required; additional coursework or experience in accounting, payroll administration, business operations, or data analysis preferred.
• Strong proficiency in Microsoft Excel, with the ability to use or learn functions such as Pivot Tables, VLOOKUP, SUMIF, and AVERAGE.
• Excellent written and verbal communication skills, with strong attention to detail and follow-up.
• Ability to work effectively in a fast-paced environment and manage shifting priorities.
• Computer literacy with Microsoft Office products including Excel, Word, Outlook, and Teams.
• Strong analytical and problem-solving abilities for addressing data concerns.