Sr. Learning Operations Specialist (Remote)

The Senior Learning Operations Specialist leads the design, execution, and continuous improvement of large-scale learning and development initiatives that support organizational goals across ARS/Rescue Rooter. This role blends strategic project management with hands-on instructional design and training delivery, enabling scalable, high-impact programs for frontline leaders, corporate staff, and sales teams. As the owner of our LMS operations and enablement platforms, this role ensures learning solutions are delivered efficiently, tracked effectively, and optimized for performance. The position plays a key role in cross-functional collaboration, stakeholder alignment, and organizational change readiness.

Learning Program Strategy & Design

• Design and develop engaging, scalable learning programs using adult learning principles and multimedia tools (e.g., Articulate Rise, Camtasia, Mindtickle).
• Create end-to-end instructional materials including eLearning, V-ILT content, facilitation guides, learner workbooks, and job aids.
• Build and manage self-paced learning journeys and scenario-based modules across all sales and leadership roles.

Training Delivery & Facilitation

• Facilitate virtual and in-person leadership development programs for frontline managers and key stakeholders via Microsoft Teams and other platforms.
• Serve as a lead facilitator for critical business trainings including new manager development, sales enablement, and compliance topics.

Project & Stakeholder Management

• Lead medium- to large-scale L&D projects from intake to execution, including planning, resourcing, communication, and reporting using platforms such as Microsoft Teams and Asana.
• Develop detailed project plans, timelines, and task tracking to ensure consistent on-time, on-budget delivery of learning solutions.
• Partner with stakeholders across sales, operations, HR, compliance, and legal to define project scopes, align on desired business outcomes, and confirm measurable success criteria.
• Facilitate stakeholder meetings, manage feedback loops, and maintain transparent communication throughout the project lifecycle.
• Act as a learning consultant by identifying gaps, recommending solutions, and aligning L&D initiatives to department priorities and organizational strategies.
• Support change management efforts through clear communication planning, resource deployment, and stakeholder education.

Sales Enablement

• Maintain and optimize content in Mindtickle to ensure the sales team has access to relevant, up-to-date resources.
• Partner with sales leadership to design enablement programs that support onboarding, continuous learning, and sales performance improvement.
• Regularly evaluate enablement effectiveness using KPIs, qualitative feedback, and business outcomes; propose and implement enhancements as needed.

Learning Systems & Reporting

• Oversee LMS administration including content deployment, user management, data integrity, and system testing.
• Deliver actionable insights through dashboards and reports to support compliance, legal inquiries, and leadership decisions.
• Ensure accurate tracking of training completions and align reporting to regulatory, legal, and operational goals.

• 3–5 years of experience in L&D with a focus on instructional design, project management, or training operations.
• Proven ability to manage complex projects and multiple stakeholders across business units and functions.
• Proficient with LMS platforms (e.g., Learn Upon, WestNet Learning) and sales enablement tools (e.g., Rilla, Mindtickle).
• Strong facilitation experience in delivering virtual learning and management training in a corporate setting.
• Excellent organizational, planning, and communication skills, with the ability to influence and build trust with diverse stakeholders.
• Familiarity with Articulate, Asana, Canva, SharePoint, and the Microsoft 365 suite.

This is a remote position with the exception of candidates in WA, CA, and CO.