HVAC Service & Agreements Coordinator

Pay: $18 - $20 per hour
Schedule: Pay range $18-$20 per hour Monday-Friday or 4 10’s available once started
Full-time, year-round work

Join Brothers Heating, Cooling & Plumbing in partnership with American Residential Services, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

What We Offer:

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Career advancement opportunities

What we're looking for:

• Maintain all customer service agreements for both HVAC and plumbing
• Track and reconcile agreements sold in the field
• Confirm the complete set up of new agreements sold, including creating a schedule for services
• Work with management to ensure technicians are trained on benefits of agreement plans
• Set up recurring billing for all monthly paying contract customers
• Post renewal agreements and validate for accuracy
• Track and update draft information as it expires or declines
• Process statements for customers who owe on agreements
• Follow up on statements to collect any outstanding balances
• Send renewal notifications for contracts that are expiring, includes mailing and calling
• Cancel agreements that do not renew
• Process cancellations per customer requests
• Observes all safety and Company rules and regulations in the performance of duties.
• Other duties as assigned.

What You Need:

• A High School diploma or general education degree (GED) equivalent is required. Must be organized and detail oriented.
• Strong communications/human relations skills are also required.
• Minimum two years of office work experience desired.
• Basic computer proficiency (Microsoft Office).

• HVAC or home services knowledge is a plus.

• Some accounting experienced.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum.  American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.