Customer Satisfaction Coordinator

Will Fix It Plumbing, Heating, Cooling, Electrical, part of the ARS family of brands, provides HVAC, plumbing, and electrical services. We serve customers in the state of Texas with reliable, professional service. Since 1994, we’ve been delivering expert solutions backed by ARS’s national resources.

We are searching for a customer care coordinator who can assist in tracking customer complaints, follow up with customers, and process customer satisfaction surveys.

Pay: $23 - $25 per hour

Schedule: M-F 8 am -5 pm 
Full-time, year-round work

• Check out what we offer:

  • Access to insurance is available at 31 days of employment
  • Low-cost Medical Insurance options, starting at $5 per week
  • Dental and Vision Insurance options
  • Health Savings Account or Flexible Spending Account
  • 401(k) with company match
  • HSA and Flexible Spending Account
  • Paid Time Off & Holiday Pay
  • Company-paid life insurance
  • Learn more by visiting www.myarsrewards.com/ 

♦ Communicates with customers and departmental personnel via telephone, email and/or written correspondence to answer inquiries, provide information and resolve complaints.
♦ Tracks customer complaints and provides quarterly analyses by service center, region and company.
♦ Responds to customer concerns related to price discrepancies, damages, quality of service or any other service issues.
♦ Listens and responds carefully to customers while documenting complaints.
♦ Investigates customer complaints by talking with all parties involved and reviewing invoices and records. Coordinates resolution of complaints with local management.
♦ Tracks resolution status and follows up with customers as needed.
♦ Processes customer satisfaction surveys and reports results. Follows-up on any negative comments reported by customers.

A High School diploma or general education degree (GED) is preferred with at least two (1-2) years of customer service experience. Requires 4-8 years of skilled inside sales experience. Strong communication and computer skills. Must be dependable and have a great attitude as well.

All candidates are required to undergo pre-employment drug screens and national background checks.
 
  
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts depend on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.