Field IT Analyst - Orlando, FL (Hybrid)

*This is a hybrid position based in Orlando, FL.*

American Residential Services (ARS) is a national provider of plumbing and HVAC services with 60+ locations in
the continental United States, 6,000+ employees, and over $1bn in annual revenue. Using technology to build a
competitive advantage is a key differentiator of our business and key to our continued success. We are looking for
a capable individual to join our team and help us support and maintain our IT Workstation infrastructure.

Candidates should be able to draw from their extensive understanding of on-premises and cloud technologies to
support the Workstation infrastructure, solve operational problems, and assist with technical solutions that meet
business requirements and promote new initiatives. They need to possess the abilities to work autonomously and
effectively alongside other teams to integrate and deliver solutions with an awareness of how these solutions fit into
a larger context. The ideal candidate does not necessarily have all the answers, but they know where to find them,
and they are constantly looking to learn, grow, and apply new knowledge within the scope of their work.

• As part of the support team, provide Level II support for Helpdesk tickets as assigned
• Interact with end users, equipment vendors, carriers and co-workers by means of written/email or
  verbal communications in a professional manner
• Perform or manage software moves and changes, as well as hardware support, including the
  punching down of cables as needed, physical site moves, and miscellaneous maintenance
• Perform daily procedures of product installations, backups/restores, file & print server/services
  management
• Maintain procedures, documentation and policies as it relates to IT Operations
• Co-ordinate and liaise, as necessary, with management for problem and change management as it
  relates to operations
• Analyze operating problems and quickly arrive at a workable solution
• Relaying requests for assistance that are outside the scope of IT Field to appropriate technical staff
• Stay informed of all policies and procedures that affect the users
• Maintain relationship with all departments to keep apprised of policy and procedural changes
• Keep up with current developments in networking, software and computer technology
• Project Management of site moves, technology research and deployment, training and
  implementation as assigned
• Travels to service center locations to provide on-site information technology support; resolve issues
  and performs general system maintenance on networks
• Maintains corporate standards and policies related to information technology

• BA in Computer Science, A+ Certification and MCITP or equivalent work experience
• High level of computer literacy with Hardware and Windows Operating Systems for Personal
  Computers, Tablets and Servers
• High level of computer literacy with spreadsheets, word-processing and database software and/or
  business systems (Word, Access, Excel, Project, etc.)
• Understands and is able to assist with support of LAN & WAN infrastructures
• Well-developed communication skills; oral, written, and listening Ability to work independently and as part of a team
• Learn quickly when facing new problems; a relentless and versatile learner, open to change, and
  analyzes both successes and failures for clues to improvement
• Accepts comments from both superiors and peers as part of the learning process
• Available and willing to travel with overnight stays as needed
• Available and willing to work nights and weekends, when necessary, for implementations, disaster
  recovery, changes and upgrades
• Available and willing to participate in an after-hours rotation (nights and weekend) for on-call
  emergency support
• Ability to analytically troubleshoot problems
• Ability to develop project plans and manage projects involving ARS IT, ARS Field and Vendor
  resources
• Ability to work across ARS IT sub-departments to implement and support multi-platform systems

Schedule

• Regular hours, Monday - Friday 08:00 - 17:00 with opportunities for flexible work by agreement
• Occasional out-of-hours work is required for planned maintenance of systems or for incident response
• An average of 25% air travel is required for relevant work required on location

Location

• This is a full-time, hybrid work position in the Orlando, FL vicinity
• Up to two days a week working out of our Orlando Call Center
• Requires a suitable home office with good internet access

Benefits

• Comprehensive medical coverage
• Company-paid life insurance
• Dental coverage
• Vision coverage
• Optional life and accident insurances
• Short and long-term disability
• 401(k) profit sharing plan

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.