Plumbing Service Manager - Chesapeake, VA.

R.S. Andrews is seeking an experienced and dynamic Plumbing Service Manager to lead our residential plumbing service team in Chesapeake, VA. This is a fantastic opportunity to join a growing company that values its employees and provides exceptional service to customers.

Salary - Up to $120,000.00 per year. 

What we offer:

• Access to insurance available at 31 days of employment
• Low-cost Medical Insurance options, starting at $5 per week
• Dental and Vision Insurance options
• Health Savings Account or Flexible Spending Account
• 401(k) with company match
• HSA and Flexible Spending Account
• Paid Time Off & Holiday Pay
• Company paid life insurance

Learn more about our benefits by visiting www.myarsrewards.com/ 

As the Plumbing Service Manager, you will oversee a team of 10-15 Residential Plumbing Technicians, driving operational excellence and ensuring outstanding customer service. You’ll coordinate all aspects of plumbing services, from scheduling and dispatch to quality assurance and technical support.

• Supervise and delegate tasks to plumbing technicians, including hiring, training, and performance evaluations.
• Conduct staff meetings, manage schedules, and ensure high productivity among team members.
• Coach and motivate technicians to enhance their technical skills and revenue-generating capabilities.
• Oversee payroll accuracy and ensure proper technician compensation.
• Provide technical support to technicians on-site and over the phone.
• Audit paperwork and maintain equipment and vehicles to ensure quality standards.
• Manage the dispatch process to align customer needs with technician expertise.
• Resolve customer complaints to ensure satisfaction and maintain strong client relationships.
• Assist the General Manager with data collection, reporting, and site surveys.

• Proven experience in Residential Plumbing Management with a successful track record in a fast-paced environment.
• Minimum of 5 years of technical plumbing experience.
• Strong training, communication, and leadership skills.
• Ability to adapt to changing economic, financial, and market conditions.
• Demonstrated ability to meet or exceed revenue goals.
• Bachelor’s degree or equivalent experience in the plumbing industry (preferred).
• Plumbing Licensure is highly desirable and will be compensated accordingly (preferred but not required).

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.