Plumbing Supervisor

ID
2022-36002
Category
Other Direct
Employment Type
Full-Time
Location : Location
US-OH-Columbus
Compensation Range
65,000-85,000

Overview

Overview

Only the best of the best work for the largest and fastest-growing leader in residential services: ARS-Rescue Rooter®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide year-round work, free uniforms, well-equipped trucks, advancement potential, and the chance to give back.

Responsibilities

Responsibilities

  • Professionally represent ARS-Rescue Rooter to our customers including with visual, verbal and written expression.
  • Manage productivity on installation/service jobs by helping to coordinate logistics for materials and equipment and holding field staff accountable to job time frames
  • Maintain quality on installation/service jobs as measured by company standards, inspection pass rates and re-call rates.
  • Maintain customer satisfaction on installation/service jobs by ensuring thorough communication and as measured by customer surveys and referral rates.
  • Train and supervise field staff in installation/service methods and practices to achieve the above goals and to maintain safe practices.

ESSENTIAL TASKS

  • Coordinate and schedule, manpower, materials and equipment for productivity
  • Visit and inspect jobs for training purposes and to verify quality and safe practices
  • Attend and/or facilitate meetings to train field staff on procedures and practices
  • Provide technical assistance to mechanics as needed
  • Assist with interviewing and hiring of plumbers
  • Follow up with customers to address outstanding issues and ensure 100% satisfaction
  • Prepare and take action on reports detailing productivity, quality and customer satisfaction by job type and plumbing crew.
  • Assist with evening and weekend on-call coverage as necessary
  • Other related duties and tasks as needs arise

Qualifications

Qualifications

  • Comprehensive knowledge of methods, materials and equipment used in installing/servicing plumbing systems including water heaters and excavation jobs
  • Understanding and knowledge of hazards and safe practices on plumbing install and service jobs
  • Demonstrated ability to plan labor, materials and logistics to optimize productivity
  • Strong verbal and written communication skills including timely follow-up on needs/issues
  • Prior supervisory experience preferred and/or combined with demonstrated ability to work proactively with associates to improve job quality and productivity.
  • Intermediate proficiency with Microsoft Word, Excel and Outlook applications

 

All candidates are required to undergo pre-employment drug screen and employment background checks.

 

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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