A_Customer Service Rep, Call-Center (Sanford, FL)

ID
2022-34789
Category
CSRs
Employment Type
Full-Time
Location : Location
US-FL-Sanford

Overview

ARS-Rescue Rooter® Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide advancement potential and the chance to give back. Our ARS Division Call Center is located in Sanford, FL. We support 10 locations. 

 

Office: 4150 Church St., Sanford, FL 32771

 

Pay: $16-18/hr, depending on experience PLUS uncapped commission, paid weekly. 

Our top performing CSRs earn $18-21/hr after commission.

We also currently have a $100/mo attendance bonus!

 

Schedule: Full-time opportunity. Open availability is preferred, rotating weekend hours are required. 

 

All candidates are required to undergo pre-employment drug screen within 24 hours of offer and employment background checks.

Responsibilities

Customer Service Representative : This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

 

AWARD WINNING CALL CENTER

ARS FL Remains the #1 call center in the company. We have won awards in: "Acknowledge your Employees" "Refresh your Surroundings" and "Serve your Community".

 

In 2019 our Call Center won the "Presidents Pick" where we competed alongside 70+ branch service center locations.  View our winning submission video, below.  This video highlights all of the fun and engaging activities we put-on, not only for ARS Week but year-round.

 

Submission Video

Qualifications

Required Credentials:

  • Quality Assurance Experience a Plus
  • Able to work outlined FT schedule above
  • Reliable transportation
  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service.
  • Demonstrated listening and verbal communication skills.
  • Proven ability to meet and exceed set goals.
  • Experience gathering customer information and keying it into a computer.

Preferred Credentials:

  • Service-industry experience.
  • Call-center or customer service experience.
  • Willingness and ability to work evenings and weekends.

How We Reward Your Professionalism

Full-time employees receive hourly pay plus commission; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). 

 

All candidates are required to undergo pre-employment drug screen and employment background checks.

 

American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, sex or gender (including gender identity and gender expression), sexual orientation, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state or local laws prohibiting discrimination.

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