Dispatcher - Corona, CA

ID
2022-33892
Category
Dispatchers
Employment Type
Full-Time
Location : Location
US-CA-Corona
Compensation Range
$15-$18

Overview

 

AMERICAN RESIDENTIAL SERVICES, a national leader in residential, commercial plumbing, drain, and HVAC services, is currently seeking a bright and assertive Dispatcher for our Corona Call Center location. A qualified candidate must have the ability to work in a fast-paced environment while providing exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constructive coaching and feedback.

 

The strong multi-tasker we select will answer customer calls and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.

 

This position is for full time employment and does require evenings/weekends/graveyard flexibility. Service industry experience highly preferred!

 

What ARS/RR can offer YOU:

 

*GREAT HOURLY PAY AND MONTHLY INCENTIVES!

 

*WORK FOR A COMPANY WITH NATIONAL PRESENCE!

 

*WE OFFER YEAR ROUND WORK (RECESSION/COVID PROOF INDUSTRY)!

 

*ON-GOING TRAINING AND CAREER DEVELOPMENT OPPORTUNITIES!

 

*A COMPREHENSIVE BENEFITS PACKAGE (including):

  • Medical Heath Benefits – Cigna and Kaiser plans
  • Vision
  • Dental
  • Company-paid HealthiestYou.com subscription – Teledoc service
  • Flexible Spending Account
  • 401(K) with company match
  • 13 days paid time off
  • 8 holidays paid time off
  • Life insurance paid by company

Responsibilities

  • Dispatching technicians to job sites after hours
  • Answering and booking inbound calls
  • Communicating with customers about appointment times and delays (ETA’s); properly noting the accounts
  • Working with customer service representatives, managers, and technicians to provide excellent service

Qualifications

  • 2 years dispatching experience required
  • 2 years customer service experience required
  • Excellent communication & computer skills
  • Must be able to work a flexible schedule including evenings, weekends and holidays
  • Must be able to remain on the phone for the entire duration of the scheduled shift
  • Working knowledge of a 2-way radio/cell phone
  • Must have a high school diploma or GED
  • Industry knowledge is a plus
  • Ability to type 35+ WPM
  • Working knowledge of Microsoft Outlook and Excel

If you are self-motivated with a great work ethic and the ability to provide excellent customer service we want you on our team!

 

Apply online https://careers-ars.icims.com/jobs/seach or call Sonia (951) 441-5821 to schedule your interview

 

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008). 

 

ARS/Rescue Rooter - Making it work! Making it right!

 

We are an equal opportunity employer

 

AA EOE M/F D/V

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