Outbound Customer Service Rep - Corona

ID
2022-33849
Category
CSRs
Employment Type
Full-Time
Location : Location
US-CA-Corona
Compensation Range
$15 - $18

Overview

 

AMERICAN RESIDENTIAL SERVICES, a national leader in residential and commercial plumbing and HVAC services, is seeking INCREDIBLE Outbound Customer Service Representatives to join our Corona CA, Call Center.

This friendly professional will place outbound customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking and making outbound calls regarding appointment scheduling for maintenance agreements.

 

This position is for full time employment and does require evenings and weekends. Service industry experience highly preferred!

 

What ARS/RR can offer YOU:

 

*GREAT HOURLY PAY AND MONTHLY INCENTIVES!

 

*WORK FOR A COMPANY WITH NATIONAL PRESENCE!

 

*WE OFFER YEAR ROUND WORK (RECESSION/COVID PROOF INDUSTRY)!

 

*ON-GOING TRAINING AND CAREER DEVELOPMENT OPPORTUNITIES!

 

*A COMPREHENSIVE BENEFITS PACKAGE (including):

  • Medical Heath Benefits – Cigna and Kaiser plans
  • Vision
  • Dental
  • Company-paid HealthiestYou.com subscription – Teledoc service
  • Flexible Spending Account
  • 401(K) with company match
  • 13 days paid time off
  • 8 holidays paid time off
  • Life insurance paid by company

 

Responsibilities

  • To increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers
  • Make up to 120+ calls per day on campaign offers
  • Maintain records of customer interactions, recording details including the actions taken
  • Provide information about services and products, accurately enter orders and obtain details of service requests
  • Make follow up calls/call backs to customers
  • Update existing customer information into system
  • Maintain Key Performance Indicators (KPI’s) as required on a daily basis
  • Follow TCPA guidelines

Qualifications

  • Must be able to type 35 wpm
  • Minimum of 2 years of previous experience handling inbound and outbound calls, telemarketing, inside sales and/or telesales
  • Must function with a sense of urgency to fulfill our "speed to lead accountability factor set in place to ensure customers are contacted upon receipt of service request
  • Must display an assertive and positive behavior and have the ability to multi-task
  • Must have excellent verbal and written communication skills, which includes the use of proper telephone etiquette
  • Must be computer literate with knowledge of Word, Excel, Outlook
  • Must be able to sit for long periods of time
  • Must be flexible with work schedule: Willing to work evenings, weekends, and holidays
  • Prior knowledge working with Five9 Cloud Contact Center is a plus but not required

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).

 

                                       ARS/Rescue Rooter - Making it work! Making it right!

 

                                                   We are an equal opportunity employer

 

                                                                     AA EOE M/F D/V

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