Aspen Air Conditioning, servicing the greater Boca Raton area for over 40 years, is part of the largest heating, ventilation and air conditioning company with 70+ locations nation-wide. We provide our residential customers with exceptional service, guaranteed.
This position is based out of our branch office located at: 3999 N Dixie Hwy, Boca Raton, FL 33431.
Only the best of the best work for the largest and fastest-growing leader in residential services: Aspen Air Conditioning/ARS-Rescue Rooter®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide year-round work, advancement potential, and the chance to give back.
Provides support services by scheduling new construction and installation jobs and coordinating administrative activities so that work can begin on schedule with minimal problems and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions.
Work Schedule is Monday thru Friday, 8:00 AM - 5:00 PM
♦ Receives calls from customers or builders and coordinates service or installation schedules.
♦ Prepares appropriate documentation and entry to activate and place scheduled work into system.
♦ Prepares materials lists for scheduled work and coordinates orders/delivery with appropriate department or vendor.
♦ Takes receipt of work orders and enters data in system for accurate billing of completed work.
♦ Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information. Works to resolve customer issues/complaints.
♦ Prepares employee schedules according to work load.
♦ Prepares regular reporting of jobs in progress, backlog revenue and other departmental data.
♦ Coordinates inspections after work is completed. Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.
♦ Maintains data such as permits and/or completed inspections relating to working job orders.
♦ Maintains radio contact with new construction personnel.
♦ May process and track re-pipe claims according to contract requirements to ensure payment.
♦ May provide quotes on certain types of jobs over the telephone and schedule sales calls.
♦ May invoice completed work, process lien forms or releases and call for payments when bills are overdue.
HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service is desired. Basic computer skills and strong communication/interpersonal skills are required. Previous experience in service or dispatching is desired. An understanding of air conditioning/heating and/or plumbing are preferred.
Apply Your Skills to the Best in the Business. Join our winning team and apply today!
All candidates are required to undergo pre-employment drug screen and employment background checks.
Aspen AC, part of the ARS network, is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.