HVAC Field Supervisor

ID
2021-23823
Category
Other Direct
Employment Type
Full-Time
Location : Location
US-IL-Itasca

Overview

HVAC FIELD SUPERVISOR - SERVICE

This field leadership position is a perfect mix for an individual who likes working in the field, while taking on and learning leadership responsibilities for future career growth. 

Responsibilities

Responsibilities: Exhibiting a pleasant demeanor and exceptional customer service skills, the bright, assertive professional we select will act as a technical advisor to support our HVAC Service team.  This dependable self-starter will assist our HVAC Service Manager with training current and future installation technicians, handle inbound after hours calls for scheduling and technical support, and meet with current and potential customers to evaluate their needs and present options for replacement HVAC systems. Additional responsibilities include:

  • Applying technical skills and knowledge to install, start up, and troubleshoot new HVAC systems.
  • Handling customer issues quickly to maintain top-notch customer service.
  • Handling calls from technicians for technical guidance.
  • Handling calls from Sales team for technical advice and to schedule HVAC service calls.
  • Assist in customer escalations.
  • Ordering of HVAC parts and equipment.

Qualifications

Required Credentials:

  • Five or more years of proven success in the field as a HVAC  Technician.
  • Strong communication and organizational skills.
  • The ability to handle most technical issues and being able to resolve them over the phone, or in the field.
  • Exceptional customer service skills.
  • A positive attitude that embraces new ideas, methods, and perspectives.
  • HVAC experience.
  • Ability to take calls during evenings and weekends.

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA).

All candidates are required to undergo pre-employment drug screen and employment background checks.

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