Dispatcher/Customer Service Representative - Clackamas, OR

Employment Type
Location : Location


Rescue Rooter/Jack Howk is one of the fastest growing companies in North America, providing Plumbing products and services to our residential and commercial customers. We currently have an excellent opportunity for a Customer Service Representative/Dispatcher to join our team.


This friendly professional will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, you will respond in a timely fashion to customer queries and will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.


We Offer:

  • Competitive hourly rate
  • Comprehensive benefits plan including medical, dental, vision and prescription plans
  • Paid time off and holidays
  • 401(K) with company match
  • Comprehensive paid training
  • Employee discount programs and much more!


Required Credentials:

  • Ability to work a full-time set schedule that is to be determined (our office is open from 6:30 a.m. to 7:00 p.m. each day)
  • Willingness to work all days of the week and all holidays
  • Ability to thrive in a fast-paced environment
  • A strong degree of self-motivation to provide exceptional customer service
  • Demonstrated listening and verbal communication skills
  • Proven ability to meet and exceed set goals
  • Ability to schedule technicians to jobs based on a customer issue, tech specialty and geographic efficiencies.
  • Experience gathering customer information and keying it into a computer


Preferred Credentials:

  • Service-industry experience a plus
  • Computer experience for dispatching
  • Call-center or customer service experience
  • Bilingual English/Spanish fluency a plus
  • Willingness and ability to work evenings and weekends


If you are interested in joining our winning team, please apply today!


All candidates are required to undergo pre-employment drug screen and employment background checks.


Rescue Rooter/Jack Howk is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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